Owen Sound Water Meter Replacement Project

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New water meter sample

The majority of the water meters currently installed in Owen Sound’s residential properties are at the end of their lifespan. The City is undertaking a mass replacement project to replace these old meters with new ones and upgrade the technology in the meter transmission system to reduce the time required to read them. This upgraded technology will allow residents to be more aware of their water consumption and possible leaks and will facilitate the eventual transition to monthly billing.

The majority of the water meters currently installed in Owen Sound’s residential properties are at the end of their lifespan. The City is undertaking a mass replacement project to replace these old meters with new ones and upgrade the technology in the meter transmission system to reduce the time required to read them. This upgraded technology will allow residents to be more aware of their water consumption and possible leaks and will facilitate the eventual transition to monthly billing.

Public Questions about the Water Meter Project

Do you have a question that hasn't been answered here or on the FAQ page? Chances are, others are wondering the same thing.

Feel free to submit a question to staff.  Questions may be answered publicly. 

We recommend questions specific to you or containing private information should be sent via email or contact Neptune directly.

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  • Share What privacy concerns may be impacted by such a wireless system? Can my water be remotely shut off or data manipulated? How accurate is the meter in terms of reading water consumption? on Facebook Share What privacy concerns may be impacted by such a wireless system? Can my water be remotely shut off or data manipulated? How accurate is the meter in terms of reading water consumption? on Twitter Share What privacy concerns may be impacted by such a wireless system? Can my water be remotely shut off or data manipulated? How accurate is the meter in terms of reading water consumption? on Linkedin Email What privacy concerns may be impacted by such a wireless system? Can my water be remotely shut off or data manipulated? How accurate is the meter in terms of reading water consumption? link

    What privacy concerns may be impacted by such a wireless system? Can my water be remotely shut off or data manipulated? How accurate is the meter in terms of reading water consumption?

    Brian asked 13 days ago

    Thanks for your question — we understand that new technology can raise important concerns, and we’re happy to clarify.  Here's the answers to your questions below:

    1. Privacy/Data Manipulation
    Only one piece of data is transmitted wirelessly: the water usage volume (in cubic metres). No personal or sensitive information is sent, and the data cannot be manipulated. The meter is mechanical and uses an analog signal that’s hardwired to a transmitter, which simply sends the usage reading to our account management system.

    2. Remote Shut Off
    There are no components in the system that allow for remote shut-off or control of your water flow. The system is designed only to record and transmit water usage — nothing more.

    3. Accuracy of the Meter
    The T-10 Neptune meters used meet or exceed all AWWA and ANSI standards for residential meter accuracy. You can read more about the product on its info sheet here.

    For typical residential flows (0.35 to 20 gallons per minute), these meters are accurate within 1%. For added transparency, each meter also includes an analog counter, similar to a car odometer, that residents can check directly if they ever want to compare readings.

    Within the next phase of this Water Meter project, customers will be able to log in themselves to check their usage and set alarms that notify them in the event of unexpected water usage, such as what may indicate a leak.

  • Share I understand that with the Neptune water meter, customers can get real time access to their water usage. Could you please confirm plans for Owen sound residents to access this. on Facebook Share I understand that with the Neptune water meter, customers can get real time access to their water usage. Could you please confirm plans for Owen sound residents to access this. on Twitter Share I understand that with the Neptune water meter, customers can get real time access to their water usage. Could you please confirm plans for Owen sound residents to access this. on Linkedin Email I understand that with the Neptune water meter, customers can get real time access to their water usage. Could you please confirm plans for Owen sound residents to access this. link

    I understand that with the Neptune water meter, customers can get real time access to their water usage. Could you please confirm plans for Owen sound residents to access this.

    Matt asked 27 days ago

    Thanks for your message.

    The new system automatically uploads meter reads every 15 minutes. When paired with the new software, Neptune 360, customers will be able to create an account to view their usage and set automatic alerts.  Neptune 360 will be available to customers with the next step of implementation, once monthly billing is fully implemented and the system has been monitored to ensure it is meeting expectations.  This will be reviewed once the installations of all new water meters are complete later this year.

  • Share I live on 672 10St. W and haven't yet received any letter with regards to change of the Water Meter. What should I do next? on Facebook Share I live on 672 10St. W and haven't yet received any letter with regards to change of the Water Meter. What should I do next? on Twitter Share I live on 672 10St. W and haven't yet received any letter with regards to change of the Water Meter. What should I do next? on Linkedin Email I live on 672 10St. W and haven't yet received any letter with regards to change of the Water Meter. What should I do next? link

    I live on 672 10St. W and haven't yet received any letter with regards to change of the Water Meter. What should I do next?

    Frank asked about 1 month ago

    Hi there, 

    All eligible homeowners will be contacted by Neptune, so no need to do anything on your end right now.

    Neptune is still in the process of releasing accounts and therefore some residents have not yet received letters, but will be in the future depending on their location within the City and the release territory that Neptune has placed them in.

  • Share New build 1 1/2 yrs ago with new meter. Received letter from Neptune & questioning if we have to have relatively new meter replaced. Thank you on Facebook Share New build 1 1/2 yrs ago with new meter. Received letter from Neptune & questioning if we have to have relatively new meter replaced. Thank you on Twitter Share New build 1 1/2 yrs ago with new meter. Received letter from Neptune & questioning if we have to have relatively new meter replaced. Thank you on Linkedin Email New build 1 1/2 yrs ago with new meter. Received letter from Neptune & questioning if we have to have relatively new meter replaced. Thank you link

    New build 1 1/2 yrs ago with new meter. Received letter from Neptune & questioning if we have to have relatively new meter replaced. Thank you

    Lsw asked about 1 month ago

    Hello!

    If you have received letters from Neptune for the water meter project, please make an appointment with them. They may only require retrofitting the water meter that you have currently.

  • Share Hi there, My husband and I purchased an older home in Owen sound about a month ago . Can you tell me if it’s eligible for the water meter replacement project? on Facebook Share Hi there, My husband and I purchased an older home in Owen sound about a month ago . Can you tell me if it’s eligible for the water meter replacement project? on Twitter Share Hi there, My husband and I purchased an older home in Owen sound about a month ago . Can you tell me if it’s eligible for the water meter replacement project? on Linkedin Email Hi there, My husband and I purchased an older home in Owen sound about a month ago . Can you tell me if it’s eligible for the water meter replacement project? link

    Hi there, My husband and I purchased an older home in Owen sound about a month ago . Can you tell me if it’s eligible for the water meter replacement project?

    Deandra asked about 1 month ago

    Hello!  All eligible homeowners will be contacted by Neptune if they haven't already.

    Neptune is still in the process of releasing accounts and therefore some residents have not yet received letters, but will be in the future depending on their location within the City and the release territory that Neptune has placed them in.

  • Share My elderly parents received a call from someone indicating that they were with the water meter company and wanted to set up an appointment to check the water meter and heater. The person had a heavy accent and was speak8ng very quickly. My parents are 90+ and asked for the person to slow down a couple times. As it turns out, this person sent two males to my parents house and when I intercepted them, it was clear that they were only there to sell/lease water heaters. It appears that these individuals know about the new metered and are trying to glean people to believe that these two things are tied together. Could you find a way to warn people of this? on Facebook Share My elderly parents received a call from someone indicating that they were with the water meter company and wanted to set up an appointment to check the water meter and heater. The person had a heavy accent and was speak8ng very quickly. My parents are 90+ and asked for the person to slow down a couple times. As it turns out, this person sent two males to my parents house and when I intercepted them, it was clear that they were only there to sell/lease water heaters. It appears that these individuals know about the new metered and are trying to glean people to believe that these two things are tied together. Could you find a way to warn people of this? on Twitter Share My elderly parents received a call from someone indicating that they were with the water meter company and wanted to set up an appointment to check the water meter and heater. The person had a heavy accent and was speak8ng very quickly. My parents are 90+ and asked for the person to slow down a couple times. As it turns out, this person sent two males to my parents house and when I intercepted them, it was clear that they were only there to sell/lease water heaters. It appears that these individuals know about the new metered and are trying to glean people to believe that these two things are tied together. Could you find a way to warn people of this? on Linkedin Email My elderly parents received a call from someone indicating that they were with the water meter company and wanted to set up an appointment to check the water meter and heater. The person had a heavy accent and was speak8ng very quickly. My parents are 90+ and asked for the person to slow down a couple times. As it turns out, this person sent two males to my parents house and when I intercepted them, it was clear that they were only there to sell/lease water heaters. It appears that these individuals know about the new metered and are trying to glean people to believe that these two things are tied together. Could you find a way to warn people of this? link

    My elderly parents received a call from someone indicating that they were with the water meter company and wanted to set up an appointment to check the water meter and heater. The person had a heavy accent and was speak8ng very quickly. My parents are 90+ and asked for the person to slow down a couple times. As it turns out, this person sent two males to my parents house and when I intercepted them, it was clear that they were only there to sell/lease water heaters. It appears that these individuals know about the new metered and are trying to glean people to believe that these two things are tied together. Could you find a way to warn people of this?

    Lillu asked about 1 month ago

    Thank you for this important message!

    Neptune is initially contacting residents via letters in the mail. Phone calls or texts from Neptune will only come from this number: 1-800-667-4387.  Text messages would only be sent once an appointment has been booked (not to initiate it).

    Any other calls/texts would be fraudulent, and we’d advise residents to follow up with Police in that case.

  • Share What kind of meters are the new meters? on Facebook Share What kind of meters are the new meters? on Twitter Share What kind of meters are the new meters? on Linkedin Email What kind of meters are the new meters? link

    What kind of meters are the new meters?

    Russel asked about 2 months ago

    The Neptune T-10 ProCoder are the new meters.

    Here is a link to the manufacturer’s literature: PS-T10-SMALL-23-010383-07-23.pdf

  • Share With the replacement project completing by December, can you advise when my meter will be replaced? on Facebook Share With the replacement project completing by December, can you advise when my meter will be replaced? on Twitter Share With the replacement project completing by December, can you advise when my meter will be replaced? on Linkedin Email With the replacement project completing by December, can you advise when my meter will be replaced? link

    With the replacement project completing by December, can you advise when my meter will be replaced?

    Scott McNeil-Smith asked about 1 month ago

    Great question! Neptune is sending out the letters in batches by area and by whether the meter is expected to be a retrofit or a full replacement. They have been undertaking the installations for approximately 2 months at this point and are approximately 30% complete. Once your zone is released (letters sent out), you can book your appointment up to 2-3 weeks in advance, so you can book at a time that fits your schedule (or gives you time to plan around).

    If you are expecting to be away this summer, you can contact Neptune in advance of receiving your letter, and they’ll do their best to schedule you in when you are available. Click here to contact Neptune directly.

  • Share Will water meter replacement interrupt my water running? on Facebook Share Will water meter replacement interrupt my water running? on Twitter Share Will water meter replacement interrupt my water running? on Linkedin Email Will water meter replacement interrupt my water running? link

    Will water meter replacement interrupt my water running?

    Fitzsimmons asked about 2 months ago

    Yes, but only for, at most, the duration of your appointment.

  • Share The online portal is not working. I want see my options before booking an appointment over the phone. Please get this fixed so I can be part of the process. on Facebook Share The online portal is not working. I want see my options before booking an appointment over the phone. Please get this fixed so I can be part of the process. on Twitter Share The online portal is not working. I want see my options before booking an appointment over the phone. Please get this fixed so I can be part of the process. on Linkedin Email The online portal is not working. I want see my options before booking an appointment over the phone. Please get this fixed so I can be part of the process. link

    The online portal is not working. I want see my options before booking an appointment over the phone. Please get this fixed so I can be part of the process.

    Gord Trimble asked about 2 months ago

    Hello, 

    It appears that the Neptune appointment booking system is undergoing maintenance today, until later tonight.  Please check back tomorrow.

    Thanks!

    From the Booking Site  https://www.watermeterappt.com/ 

    Tuesday-May 06, 2025: Our online booking system is currently undergoing scheduled maintenance until 11:00 PM Eastern Time. We apologize for any inconvenience!

Page last updated: 26 May 2025, 02:12 PM