Owen Sound Water Meter Replacement Project

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New water meter sample

The majority of the water meters currently installed in Owen Sound’s residential properties are at the end of their lifespan. The City is undertaking a mass replacement project to replace these old meters with new ones and upgrade the technology in the meter transmission system to reduce the time required to read them. This upgraded technology will allow residents to be more aware of their water consumption and possible leaks and will facilitate the eventual transition to monthly billing.

The majority of the water meters currently installed in Owen Sound’s residential properties are at the end of their lifespan. The City is undertaking a mass replacement project to replace these old meters with new ones and upgrade the technology in the meter transmission system to reduce the time required to read them. This upgraded technology will allow residents to be more aware of their water consumption and possible leaks and will facilitate the eventual transition to monthly billing.

Public Questions about the Water Meter Project

Do you have a question that hasn't been answered here or on the FAQ page? Chances are, others are wondering the same thing.

Feel free to submit a question to staff.  Questions may be answered publicly. 

We recommend questions specific to you or containing private information should be sent via email or contact Neptune directly.

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  • Share Could I have the water meter replacement ? is it free of charge ? If not, how much does it cost? Thank you on Facebook Share Could I have the water meter replacement ? is it free of charge ? If not, how much does it cost? Thank you on Twitter Share Could I have the water meter replacement ? is it free of charge ? If not, how much does it cost? Thank you on Linkedin Email Could I have the water meter replacement ? is it free of charge ? If not, how much does it cost? Thank you link

    Could I have the water meter replacement ? is it free of charge ? If not, how much does it cost? Thank you

    Long Phuoc Nguyen asked 14 days ago

    Hello!

    Residents that are eligible for a water meter replacement will receive a letter from Neptune Technologies Inc., our contractor for this project.  Watch for a letter in the coming weeks for direction on booking an appointment.

    If you are eligible for a water meter replacement, typically there is no charge for the water meter or for the installation of one.                   

    It is important to note, however, that homeowners are responsible for ensuring that their internal water pipes are in good condition and the meter is fully accessible in order to facilitate installation. 

    You can see more Frequently Asked Questions here!

  • Share Hello, When are we planning to receive these notices to schedule an appointment? How will we know if our house is eligible for this water meter replacement? on Facebook Share Hello, When are we planning to receive these notices to schedule an appointment? How will we know if our house is eligible for this water meter replacement? on Twitter Share Hello, When are we planning to receive these notices to schedule an appointment? How will we know if our house is eligible for this water meter replacement? on Linkedin Email Hello, When are we planning to receive these notices to schedule an appointment? How will we know if our house is eligible for this water meter replacement? link

    Hello, When are we planning to receive these notices to schedule an appointment? How will we know if our house is eligible for this water meter replacement?

    Davor Lucic asked 22 days ago

    Hello and thanks for your question!

    Residents that are eligible will receive a letter from Neptune Technologies Inc., our contractor for this project, which will introduce the process and your options for booking an appointment. 

    The letters are expected to begin being sent out in the next few weeks but as the work will be done in zones for efficiency purposes, don’t worry if you don’t get one right away.

Page last updated: 24 Mar 2025, 07:24 AM